Technical Writer

Cambridge

This is a fantastic opportunity to join the market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. They have offices in London, Cambridge, New York, and Singapore. Combining technical understanding and excellent written communication skills, the Technical Writer will take ownership of Luminance’s technical documentation, end user guides, and supporting materials. Your audience will be both customers of Luminance, and internal technical staff. You will be responsible for personally writing high quality documentation, and also coaching other members of the tech team to improve standards and consistency.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and maintain high quality and comprehensive documentation to improve overall end user experience, and to improve efficiency of internal teams
• Translate complex information to language which is concise and meaningful to a user
• Achieve an intimate understanding of our products, especially product use cases and legal workflows, to create content relevant to end users
• Consolidate existing documentation, and discover and make consistent documentation from knowledge which has built up within teams
• Work alongside developers and support/operations team members to understand technical details and operational processes, and prioritise the most relevant and impactful areas to invest in documentation enhancements
• Train and coach developers and site reliability engineers to write high quality documentation as part of the software development lifecycle.
• Build and grow a central ‘hub’ of internal and external documentation, and work with internal system development teams to continuously enhance our user documentation portal
• Collaborate with the Product team on the production of user guides
• Collaborate with sales and product specialists to validate best practices and legal user flows, and with the marketing department to ensure external documentation is consistent in branding and style

Desired Skills

• If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

Requirements

• Graduated with a minimum 2:1 preferably (but not essential) in a STEM subject
• At least two years’ demonstrable experience in technical writing for a software, technology or scientific organisation
• Technical literacy and fluency with MS Office
• Excellent written capabilities and attention to detail, and an excellent grasp of written English
• Ability to explain complex concepts in a concise and simple manner
• Organised with excellent time management skills, and ability to prioritise work effectively with multiple stakeholders
• Proven ability to work in an innovative fast-paced environment, with a ‘yes we can’ attitude

Apply now