US Customer Success Manager

New York

This is a fantastic opportunity to join market-leading AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards with a recently announced funding round led by internationally renowned VCs, Luminance is the world’s most advanced AI technology which is disrupting the global legal profession.

A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.

The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.

Compensation - $75,000 & a discretionary bonus per quarter.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite
• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
• Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.
• Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
• Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
• Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn
• Analyse customer data to improve customer experience and engagement
• Hold product demonstrations for customers
• Regular domestic and international travel to meet with customers and build robust business relationships
• Evaluate and improve tutorials and other communication/training infrastructure

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

US Senior Customer Success Manager

New York

This is a fantastic opportunity to join market-leading AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards with a recently announced funding round led by internationally renowned VCs, Luminance is the world’s most advanced AI technology which is disrupting the global legal profession.



A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.



The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.



Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.



Compensation - $100,000 - $120,000 & a discretionary bonus per quarter.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite
• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
• Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.
• Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
• Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
• Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn
• Analyse customer data to improve customer experience and engagement
• Hold product demonstrations for customers
• Regular domestic and international travel to meet with customers and build robust business relationships
• Evaluate and improve tutorials and other communication/training infrastructure

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Relevant work experience

US Chief of Staff

New York

Luminance, a market-leading AI company, is looking for a US Chief of Staff based in its New York office. The company has grown by 5x over the last 2 years, raised a $40m Series B funding round in 2024 and it rapidly expanding in the US. New York is the largest of four office locations in the North American market.

As US Chief of Staff you will be responsible for leading and implementing initiatives to help Luminance in scaling rapidly in the US market. You will drive operational and cross-functional projects from conception through execution both in the New York office and across Luminance’s North American operations. You have the opportunity to be a strategic partner to our executive team and the operational backbone of our US operations. You will work closely with the US leadership team, including the US CRO, as well as with the global leadership team.

Compensation - $150,000 - $250,000 per annum.

To apply, please send your CV and covering letter to [email protected]

Requirements

• A self starter, able to work autonomously and as part of a team
• Strong interpersonal skills and the ability to develop trusted relationships across teams, offices and seniority levels; skilled in fostering trust and transparency across the organization
• Able to manage multiple projects, adhere to timelines, adapt to shifting priorities, all with an attention to detail and eye for what moves the needle
• Excellent written and verbal communication skills, with the ability to craft clear, concise, and compelling narratives
• Able to act as a representative of the company’s executive team in strategic customer and/or partner relationships
• Strategic and analytical thinker
• Experience in a scaling tech SaaS considered favourably
• Bachelor’s or master’s degree with a GPA of 3.4 or above (US) or 2:1 and above

People & Talent Manager

London

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is at the forefront of AI technology, transforming industries worldwide. We are looking for a dynamic People & Talent Manager to lead our growing team in London, playing a key role in supporting our people and fostering a high-performing workplace.

The People & Talent Manager will work closely with senior management and employees to ensure smooth and effective HR operations, covering recruitment, employee relations, and policy implementation. This role is ideal for someone who is passionate about people, has a keen eye for detail, and thrives in a fast-paced, innovative environment. We’re looking for someone pro-active, personable and pragmatic.

If you think you have what it takes for the role and have some, but not all, of the above requirements we would encourage your application.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Support the full employee lifecycle, from recruitment and onboarding to performance management and career development.
• Managing recruitment campaigns, hiring events, candidate screening and liaison. Work closely with leadership to support talent acquisition efforts and enhance employer branding.
• Partner with managers and other teams such as Legal to provide HR guidance, policies and ensure best practices across all teams as well as ensuring compliance with UK employment law.
• Manage employee relations matters, providing advice and resolution strategies.
• Oversee HR administration, including maintaining employee records and managing benefits alongside Legal, Finance and other relevant stakeholders. Manage the People & Talent Coordinator in London.
• Identify opportunities to improve HR processes and support business growth, employee engagement and company culture.
• We are growing internationally: knowledge and responsibility for US, EU, CA and Singaporean employment practices is a plus, and developing an understanding of relevant regimes will be expected.

Requirements

• Bachelor’s or Master’s degree. 2.1 or above from a top 50 UK university.
• 3+ years of experience in an HR role, preferably within a fast-growing company.
• Knowledge of UK employment law and HR best practices.
• Some understanding of non-UK employment law and HR best practices, including working with and managing Employers of Record.
• Excellent interpersonal and communication skills, with the ability to build relationships at all levels.
• Detail-oriented, organised, and able to manage multiple tasks effectively.
• Proactive mindset with a problem-solving attitude.

Implementation Engineer

London, Cambridge

This is a fantastic opportunity to join market-leading UK company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession.

As an Implementation Engineer at Luminance, you’ll play a crucial role in supporting our customers with the onboarding and implementation of Luminance within their workflows, including in the creation of Contract Templates. You will be responsible for:

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Inputting data accurately and efficiently (using Microsoft Word & Luminance) to generate Contract Templates.
• Collaborating with internal teams and Luminance’s clients to collect relevant information and requirements.
• Reviewing and proof-reading the templates ensuring accuracy and completeness, making necessary adjustments based on feedback and revisions.
• Maintaining organised records of template requests.

Requirements

• High attention to detail and accuracy.
• Proficiency in Word and other Microsoft Tools.
• Ability to work effectively both independently and as part of a team.
• Strong communication skills.
• Undergraduate degree at a 2:1.
• Legal experience (academic or working).

Data Entry Clerk

London

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession.

We are seeking a detail-oriented and highly organized Data Entry Clerk to join our team. In this role, you will be responsible for entering, updating, and maintaining data across our in-house CRM system. The ideal candidate should have excellent attention to detail, strong administrational skills, and the ability to handle sensitive information with confidentiality.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Verify and enter data into our company CRM, ensuring accuracy and completeness.
• Maintain and update company records to ensure they are kept current and accurate.
• Prepare and sort documents / data for entry.
• Respond to requests for information and access relevant data as required.
• Ensure confidentiality and security of all sensitive information.
• Build and maintain input processes and perform regular audits of data for accuracy.

Requirements

• High school diploma or equivalent.
• Proven experience in a data entry role or similar position desirable.
• Proficiency with data entry software, spreadsheets (Microsoft Excel) and office applications.
• Excellent administrational skills.
• Exceptional attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive data.
• Strong organizational and time management skills.
• Good communication skills, both written and verbal.

Commercial Director

London, Dallas

This is a fantastic opportunity to join a fast-growing, market-leading AI company. Off the back of a $40million Series B funding round, this is a unique opportunity to help spearhead Luminance’s sales team, leading a team of Account Executives and working with businesses spanning every sector, from major manufacturing companies and high growth technology companies to global retailers and pharmaceutical giants.

As a Commercial Director you will lead, manage, and motivate an enterprise sales team to achieve key metrics and deliver exceptional results. You will also oversee the end-to-end sales process, including prospecting, lead generation, qualification, proof-of-value (POV) design/deployment, proposal development, negotiation, and closing deals. In addition, you will be key in developing and executing comprehensive sales strategies that align with Luminance's global business objectives.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Leadership - Provide coaching, guidance, and professional development opportunities to individual AEs; assist in recruiting, staffing, and onboarding activities to grow and maintain a high-performing team.
• Sales Planning - Identify market opportunities, competitive landscape, and customer needs to drive sales growth.
• Process Management - Collaborate with internal teams to ensure seamless execution and delivery of Luminance's technology; identify gaps and propose ongoing process improvements to enhance efficiency.
• Forecasting and Reporting - Provide accurate sales forecasts, pipeline reports, and other sales-related metrics to senior management. Continuously monitor and analyse sales performance, making necessary adjustments to achieve targets.

Requirements

• 2+ years of recent experience leading enterprise or commercial/mid-market sales reps in a fast-paced environment.
• 5+ years of full-cycle, B2B sales experience; a successful track record of winning new business at the enterprise and strategic level.
• Demonstrated success in forecasting, territory account mapping, research and planning and running discovery meetings for key/strategic accounts.
• Excellent communication skills; the ideal candidate will be a natural, confident and articulate storyteller with the ability to articulate complex ideas and engage varied audiences with ease.
• Ability to work autonomously while also collaborating with multi-disciplined teams.
• Bachelor’s or master’s degree with a GPA of 3.5 or above (US) or 2:1 and above

Marketing Executive

New York

Luminance is looking for a bright, articulate and creative graduate to work in a fast-pace Marketing team at the forefront of AI. This role is based in New York.

Compensation - $75,000 per annum

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Write and produce sales and marketing materials such as brochures, case studies, white papers, and presentations
• Plan and run events and conferences in the USA and Canada
• Liaise with offices abroad to coordinate marketing materials, manage logistics and execute global strategy
• Create press releases, blog posts, awards entries and website content
• Work closely with the sales team to generate leads
• Work closely with the account management team to communicate with existing customers
• Manage social media accounts and strategy

Requirements

• Bachelor's or Master's degree with a GPA of 3.5 or above from a Top 200 Global University
• Ability to discuss and critically analyse current global economic and political affairs
• Excellent communication, written and time management skills
• Motivated self-starter who is ready to make a real impact in a fast-growing company
• A problem solver who can think creatively and laterally

Customer Success Manager

London, Singapore

This is a fantastic opportunity to join market-leading AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards with a recently announced funding round led by internationally renowned VCs, Luminance is the world’s most advanced AI technology which is disrupting the global legal profession.

A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day.

The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and foster an excellent customer experience across Luminance’s comprehensive product suite
• Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product
• Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies.
• Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day.
• Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions
• Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs
• Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases
• Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn
• Analyse customer data to improve customer experience and engagement
• Hold product demonstrations for customers
• Regular domestic and international travel to meet with customers and build robust business relationships
• Evaluate and improve tutorials and other communication/training infrastructure

Requirements

• Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Highly organised with ability to multi-task and prioritise effectively
• Self-driven and proactive
• Excellent communication and interpersonal skills, both verbal and written
• Patient and active listener
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Detail oriented with a problem-solving attitude
• Excellent product knowledge
• Passion for customer experience
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

US Senior Sales Executive

New York, San Francisco

The Senior Sales Executive role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. With significant commission-earning potential, this role will suit ambitious candidates who enjoy working within meritocratic environments where talent is spotted early and fast-tracked. Senior Sales Executives will have knowledge of the product and how it can be of benefit to lawyers, as well as be able to give demonstrations on the site. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction. This role also includes the opportunity to travel internationally, attending events and meeting with prospective customers and customers alike.

Compensation - $120,000 per annum & a very attractive commission plan.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Prospect accounts and pitch for new business
• Oversee and grow the Luminance’s relationships with our large international client base
• Own specific client relationships
• Understand the client’s business and develop strategies and processes to increase the use of Luminance within each organisation

Requirements

• 2+ years' experience
• Bachelor's or master’s degree with a GPA of 3.5 or above (US) or 2:1 or above
• Motivated self-starter with a focus on over-quota performance
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Excellent customer facing and communication skills
• European languages (particularly French, German, Spanish, Italian, Portuguese and Dutch) are desirable, but not essential

Technical Support Engineer

London

This is a fantastic opportunity to join market-leading UK company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance’s technology within their own environment.

A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution.

This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance’s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real ‘people person’ with critical thinking skills and a desire to solve problems.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Managing customer problems from start to finish and maintaining customer relationships throughout the whole support process
• Responsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist further
• Having a comprehensive understanding of the product
• Understanding the individual use cases and needs of each customer

Requirements

• Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Desire to work in a customer-facing role
• Highly-detail oriented with a problem-solving attitude
• Organised with excellent time management skills with an ability to prioritise effectively
• Experience with customer-facing activities is desirable, but not essential
• Prior experience of eDiscovery is desirable, not but essential

US Product Specialist

New York

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its team of Product Specialists: this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance’s technology within their own environment.

The Product Specialist role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what our customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction.

Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers. For existing customers, Product Specialists will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.

Compensation - $75,000 & a discretionary bonus per quarter.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
• Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value
• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
• Design custom workflows and solutions for live cases

Requirements

• Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Highly-detail oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Organised with excellent time management skills with an ability to prioritise effectively
• Prior experience in eDiscovery is desirable but not essential

Senior Sales Executive

London, Dallas, Singapore

The Senior Sales Executive role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. With significant commission-earning potential, this role will suit ambitious candidates who enjoy working within meritocratic environments where talent is spotted early and fast-tracked. Senior Sales Executives will have knowledge of the product and how it can be of benefit to lawyers, as well as be able to give demonstrations on the site. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction. This role also includes the opportunity to travel internationally, attending events and meeting with prospective customers and customers alike.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Prospect accounts and pitch for new business
• Oversee and grow the Luminance’s relationships with our large international client base
• Own specific client relationships
• Understand the client’s business and develop strategies and processes to increase the use of Luminance within each organisation

Requirements

• 2+ years' experience
• Bachelor's or master’s degree with a GPA of 3.5 or above (US) or 2:1 or above
• Motivated self-starter with a focus on over-quota performance
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Excellent customer facing and communication skills
• European languages (particularly French, German, Spanish, Italian, Portuguese and Dutch) are desirable, but not essential

Product Specialist

London, Singapore, Toronto

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its team of Product Specialists: this team provide expertise to prospective customers and customers alike, ensuring they experience a seamless execution of Luminance’s technology within their own environment.

The Product Specialist role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of what our customers are looking for in our technology. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction.

Once trained, a Product Specialist will have an in-depth knowledge of the product and how it can be of benefit to lawyers. They will work closely with prospective customers during their Proof of Value (or trial) period, providing expert advice on their live projects or cases. Working alongside Account Executives, Product Specialists will help to convert prospects into customers. For existing customers, Product Specialists will assist Support and Technical Specialists to ensure a customer has a successful experience of the technology and help them to make the most of their AI technology investment.



To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
• Act as an expert of Luminance’s technology and products, supporting the sales team in converting these prospects
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value
• Product Specialists will work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
• Design custom workflows and solutions for live cases

Requirements

• Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Highly-detail oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Organised with excellent time management skills with an ability to prioritise effectively
• Prior experience in eDiscovery is desirable but not essential

US Account Executive

New York, San Francisco

The Account Executive role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. With significant commission-earning potential, this role will suit ambitious candidates who enjoy working within meritocratic environments where talent is spotted early and fast-tracked.



Account Executives will have knowledge of the product and how it can be of benefit to lawyers, as well as be able to give demonstrations on the site. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction. This role also includes the opportunity to travel internationally, attending events and meeting with prospective customers and customers alike.

Compensation - $75,000 per annum & a very attractive commission plan.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Prospect accounts and pitch for new business
• Oversee and grow the Luminance’s relationships with our large international client base
• Own specific client relationships
• Understand the client’s business and develop strategies and processes to increase the use of Luminance within each organisation

Requirements

• Bachelor's or master’s degree from a Top 200 Global University, with a GPA of 3.5 or above (US) or 2:1 or above
• Motivated self-starter with a focus on over-quota performance
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Excellent customer facing and communication skills
• Right to work in the USA
• European languages (particularly French, German, Spanish, Italian, Portuguese and Dutch) are desirable, but not essential

Legal Onboarding Specialist

London

Luminance, a market-leading AI company, is seeking a Legal Onboarding Specialist to join our dynamic and growing global Onboarding Team. The company has grown by 5x over the last 2 years, raised a $40m Series B funding round in 2024 and it rapidly expanding globally, with enterprise customers.

This role offers a unique opportunity to work with a diverse client base, including in house teams in over 60 countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customer’s current contract management processes.

To apply, please send your CV and covering letter to [email protected]

Requirements

• Understanding of contract law including negotiating commercial agreements.
• High attention to detail.
• Project management skills and ability to manage multiple projects at one given time.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience.
• Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement.
• Comfortable with learning and utilizing new software and technology efficiently. Enthusiastic about the intersection of legal services and emerging AI technologies.
• Undergraduate degree at a 2:1 level, or equivalent in a relevant field.
• Legal experience considered favourably, for example 2+ years paralegal experience or in a legal support role, with the ability to understand legal contracts, negotiation positions and processes. Familiarity with contract management and legal technology is a plus.

Account Executive

London, Singapore, Madrid, Toronto

The Account Executive role presents the opportunity to work with senior teams at a wide range of companies – from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. With significant commission-earning potential, this role will suit ambitious candidates who enjoy working within meritocratic environments where talent is spotted early and fast-tracked.

Account Executives will have knowledge of the product and how it can be of benefit to lawyers, as well as be able to give demonstrations on the site. The ideal candidate will be outgoing and have a natural ability to build a rapport with customers, maintaining excellence in every interaction. This role also includes the opportunity to travel internationally, attending events and meeting with prospective customers and customers alike.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

As an AE, you will:

• Prospect accounts and pitch for new business
• Oversee and grow the Luminance’s relationships with our large international client base
• Own specific client relationships
• Understand the client’s business and develop strategies and processes to increase the use of Luminance within each organisation

Requirements

• Bachelor's or master’s degree from a Top 200 Global University, with a GPA of 3.5 or above (US) or 2:1 or above
• Motivated self-starter with a focus on over-quota performance
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Excellent customer facing and communication skills
• Right to work in the UK, Canada, Singapore or Spain
• European languages (particularly French, German, Spanish, Italian, Portuguese and Dutch) are desirable, but not essential

Machine Learning Research Engineer

Cambridge, UK

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession.

Luminance is looking for dedicated and enthusiastic individuals with a strong academic background in Artificial Intelligence or a related field to join their R&D team based in Cambridge, UK. Successful candidates will be part of a small, dynamic team responsible for: prototyping, building and implementing new approaches to AI problems; and determining output quality, efficiency, and feasibility compared with other techniques in a data-driven manner.

This role is open to both graduates with a willingness to learn the desired skills, and more senior candidates with proven, prior experience in them.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Strong analytical skills and ability to approach tasks in a scientific manner
• Data science skills, including handling of large data sets, modelling and evaluation
• Good understanding of software engineering concepts, particularly with machine learning development
• Experience with machine learning Python frameworks such as PyTorch, Tensorflow and Scikit-Learn
• For more senior candidates:
• Understanding of, including published work within, related academic fields such as NLP, Computer Vision or Deep Learning
• Relevant industry experience with demonstrable impact in a commercial setting
• Significant practical usage of modern ML areas (NLP, Transformers, LLMs, NER, GANs, Reinforcement Learning, etc.)

Requirements

• Master’s degree or Postgraduate (preferred) qualification from a Top 200 Global University, preferably in a technical subject

Application Engineer

Cambridge, UK

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession.

Luminance’s team of Application Engineers are responsible for designing and developing Luminance's suite of web-based applications, which apply Luminance’s core AI technology to different use cases in the legal sector. The team uses a modern technology stack, and team members can specialise in either UI, Backend or a mix of both!

This role is open to both graduates with a willingness to learn the desired skills, as well as more senior candidates with proven, prior experience in them.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Experience in JavaScript frameworks such as Backbone.js, React or Vue.js
• Experience in server-side stacks using technology such as node.js, PostgreSQL, Elasticsearch or Redis
• UI/UX design and implementation
• Python or Java knowledge is also useful
• Understanding of software development best practices and architecture, particularly of web-based, single-page applications

Requirements

• Bachelor's or Master's degree from a Top 200 Global University with a First or 2:1, preferably in a technical subject

Systems Administrator

Cambridge, UK

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession.

Systems Administrators are responsible for the maintenance and improvement of all Luminance’s technical infrastructure, ensuring that the company can continue to operate, regardless of situation. As part of this small, dynamic team, you will learn and apply technical understanding across a wide range of topics - everything from ethernet to email! This is a key role in the life of our fast-growing company, bringing you into daily contact with colleagues from all parts of the business.

This role is open to both graduates with a willingness to learn the desired skills, and more senior candidates with proven, prior experience in them.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Excellent problem solving and communications skills
• Desire to build technical, automated solutions to issues within the operation of a business
• Willingness to assist others
• Knowledge of operating system administration (macOS, Linux, Windows)
• Knowledge of email infrastructure administration (Exchange, SMTP/IMAP)
• Experience in the setup and maintenance of computer hardware (end-user devices, server or network infrastructure)
• Knowledge of all layers of computer networking (e.g., physical, ethernet, WiFi, TCP/IP, SSL, application-layer)
• Awareness of security and operational best practices and frameworks (e.g. ISO27001, ISO22301)
• Scripting and automation experience (Python, Bash Shell or similar; ansible)

Requirements

• Bachelor's or Master's degree from a Top 200 Global University with a First or 2:1, preferably in a technical subject

Senior Application Engineer

Cambridge, UK

Luminance is a market-leading UK AI company with the goal of revolutionising the legal sector. In the last few years, we have seen record growth and are looking for driven, experienced developers to help us accelerate on our journey

We are seeking driven and highly skilled Senior Engineers to take the helm of our most ambitious projects. This is a pivotal role for someone who is not only a technical virtuoso but also thrives on challenges. If you're ready to work hard, lead with vision, and make an impact that echoes through the industry, we want you.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Lead complex engineering projects throughout the entire SDLC.
• Be a Mentor other member of Application Engineering and foster a positive environment for learning and growth.
• Collaborate with cross-functional teams to define technical requirements and system architecture.
• Drive the adoption of best practices in coding, testing, and maintenance to ensure excellence in software development.
• Take ownership of decisions and be accountable for the results, pushing the boundaries of what's possible.
• Become a Subject Matter Expert for one or more areas of our technology stack and assist others in those areas.

Requirements

• More than 3 Years of commercial experience with a history of leading technical projects.
• Exceptional problem-solving skills and the ability to think strategically and analytically.
• Experience with server-side technologies such as Node.js, PostgreSQL, Redis, and Elasticsearch.
• Familiarity with Python, Java and FE frameworks is also beneficial.
• Strong leadership skills with experience mentoring and developing engineering talent.
• Excellent communication and collaboration skills to work effectively with teams across the organization.
• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject

R&D Engineer

Cambridge, UK

This is a fantastic opportunity to join market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession.

Luminance’s team of R&D Engineers are responsible for designing and developing Luminance's AI platform, providing Luminance’s core AI technology to application within our software architecture.

This role is open to both graduates with a willingness to learn the desired skills, as well as more senior candidates with proven, prior experience in them.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Experience in the development of large-scale python codebases
• Familiarity with the python ecosystem: both the standard library and popular open source libraries such as Flask, Requests, NumPy or PyTorch
• Understanding of software development best practices and architecture, particularly of web-hosted platforms composed of applications with underlying services
• Ability to provide, or desire to develop, leadership: either of technical direction or of teams of people
• Desire to learn new things and capability to do so quickly
• Drive and enthusiasm to see projects through to completion

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject

Site Reliability Engineer

Cambridge, UK and any US location

This is a fantastic opportunity to join Luminance, a market-leading UK AI company that is revolutionising the legal sector. We are in Tech Nation’s prestigious Future Fifty list and are the recipient of two Queen’s Awards.

Luminance’s SRE team combines strong problem solving, infrastructure tooling and wider DevOps practices to provide a service of Luminance’s unique software applications. The team plays a crucial role in incident response and issue resolution, swiftly addressing and resolving service interruptions to maintain the highest level of customer satisfaction. With a focus on automation, scalability, reliability and security, the team enable Luminance to ensure a performant, seamless experience for its users. You will join a small, dynamic team of creative engineers and work together to tackle some of Luminance’s greatest challenges, with new problems and technology areas to dig into on a regular basis.

If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Excellent problem solving skills, including diagnosing issues within complex systems
• Ability and desire to identify root causes of issues, and propose and implement structural improvements
• Strong communication skills and capability to perform in scenarios with urgency
• Knowledge of the design and operation of web-based software applications, based on technologies such as node.js, PostgreSQL or Elasticsearch
• Knowledge of modern infrastructure and operational tooling within cloud-based architectures, such as Linux, python, AWS, ansible, Prometheus

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject

AI Engineering Internship

Cambridge, UK

Luminance is a market-leading UK AI company revolutionising the legal sector. We are a young company that is growing rapidly: today, Luminance’s technology is helping over 600 customers in 60 countries globally.

With ambitious growth plans, we are always looking for bright, passionate and hungry people to help us achieve our goals. This internship will allow you to get first-hand experience of working as part of a software engineering team at a fast-placed company. We will ask you to get stuck in from day 1: working alongside, and being mentored by, one of our engineers.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

Internship Details

• Duration: 8 weeks
• Pattern of work: 3 or more days a week in our Cambridge office – up to 2 days remote
• Equipment provided: Macbook Pro laptop; access to additional computing resources as required
• Remuneration: equivalent to competitive graduate salary

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject
• Desire to learn new things and capability to do so quickly
• Drive and enthusiasm to see projects through to completion

Quality Engineer

Cambridge

Luminance is looking for conscientious and logical individuals to join our new Quality team, who will play a foundational part in creating and maintaining a state-of-the-art Quality Assurance (QA) process; a process designed to ensure our product fulfils our users’ expectations and requirements. If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Asking the ‘What if?’ questions to ensure the software behaves correctly in all circumstances – applying a strong investigative mindset and skillset to uncover overlooked edge cases and user workflows
• Writing tests to validate the end-to-end functionality of the product, using tools such as Cucumber, Cypress and Playwright
• Understanding defects that occur: assisting in their resolution and extending QA systems to catch any future reoccurrence
• Acting as a link between Development and Product teams: understanding product specifications and expected behaviour, and formalising these into testable units
• Leading in the transition of our engineering towards automation as standard Designing and implementing new metrics to measure the quality of each release, including how well it performs on product systems
• Working alongside Product teams to help expand our product specification documents, especially following resolution of a defect or for areas of the product with frequently misunderstood expected behaviour
• Successful applicants will show a passion for this area of Software Development, a willingness to learn the requisite knowledge, and an inquisitive, logical mindset. Experience in investigating causes of defects in software products would be beneficial, but not required.

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject
• Scripting experience in one or more of: Python, Bash, JavaScript, Ansible or SQL.

Delivery Engineer

Cambridge

As a Delivery Engineer, you are responsible for the software development lifecycle (SLDC) that results in packaged releases of Luminance software that can be distributed to our client base. During your day-to-day you will ensure that the lifecycle runs efficiently and to a high standard, driving processes forward to help meet commercial goals and adding assistance and guidance to the tech team when you come across inefficiencies or bottlenecks. Your long-term responsibilities are to analyse the SDLC for weak points and propose or build human and/or automation solutions that provide long term benefit to the efficiency, reliability and visibility of the SDLC. If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

To apply, please send your CV and covering letter to [email protected]

Desired Skills

• Technically highly proficient
• Can build if required, but more importantly you know what good looks like and are able to direct other teams as a result
• Teamwork:
• Breadth of operation
• Highly empathetic to different teams' needs
• Understanding of Luminance people and product
• Communication:
• Can organise and simplify information and summarise/translate to different stakeholders
• Calm under pressure
• Customer focused
• Confident/Self-Belief/Assertive when right
• Project Management
• Pragmatism - the ability to balance delivery vs quality pressures
• Strong work ethic
• A sense of urgency in their work
• Happy to get stuck into something and find out all the details
• Reliable - will follow something through to completion and not be satisfied until it is
• Adaptable - can learn quickly on the fly to facilitate good decision making
• Vision:
• Desire to make an impact to Luminance
• Desire to learn lots of new skills
• Desire to automate, optimise and simplify

Requirements

• Bachelor's or Master's degree with a First or 2:1, preferably in a technical subject
• Scripting experience in one or more of: Python, Bash, JavaScript, Ansible or SQL.

Technical Writer

Cambridge

This is a fantastic opportunity to join the market-leading UK AI company, Luminance. Named in Tech Nation’s prestigious Future Fifty list and the recipient of two Queen’s Awards, Luminance is the world’s most advanced AI technology which is disrupting the legal profession. They have offices in London, Cambridge, New York, and Singapore. Combining technical understanding and excellent written communication skills, the Technical Writer will take ownership of Luminance’s technical documentation, end user guides, and supporting materials. Your audience will be both customers of Luminance, and internal technical staff. You will be responsible for personally writing high quality documentation, and also coaching other members of the tech team to improve standards and consistency.

To apply, please send your CV and covering letter to [email protected]

Responsibilities

• Develop and maintain high quality and comprehensive documentation to improve overall end user experience, and to improve efficiency of internal teams
• Translate complex information to language which is concise and meaningful to a user
• Achieve an intimate understanding of our products, especially product use cases and legal workflows, to create content relevant to end users
• Consolidate existing documentation, and discover and make consistent documentation from knowledge which has built up within teams
• Work alongside developers and support/operations team members to understand technical details and operational processes, and prioritise the most relevant and impactful areas to invest in documentation enhancements
• Train and coach developers and site reliability engineers to write high quality documentation as part of the software development lifecycle.
• Build and grow a central ‘hub’ of internal and external documentation, and work with internal system development teams to continuously enhance our user documentation portal
• Collaborate with the Product team on the production of user guides
• Collaborate with sales and product specialists to validate best practices and legal user flows, and with the marketing department to ensure external documentation is consistent in branding and style

Desired Skills

• If you are excited about this role but your skill or experience doesn’t perfectly align with the job description, we encourage you to apply anyway. At Luminance we are dedicated to building and promoting an inclusive workplace where everyone can flourish. You might just be who we’re looking for, for this role or another – enthusiasm is by far the most important requirement for any applicant to Luminance!

Requirements

• Graduated with a minimum 2:1 preferably (but not essential) in a STEM subject
• At least two years’ demonstrable experience in technical writing for a software, technology or scientific organisation
• Technical literacy and fluency with MS Office
• Excellent written capabilities and attention to detail, and an excellent grasp of written English
• Ability to explain complex concepts in a concise and simple manner
• Organised with excellent time management skills, and ability to prioritise work effectively with multiple stakeholders
• Proven ability to work in an innovative fast-paced environment, with a ‘yes we can’ attitude