As a Danish IT security company serving major financial institutions, Cryptomathic’s contracts can be lengthy and complex, with numerous technical, commercial and SLA-related appendices – built up over years of renewals, addendums and upgrades. With a very lean Legal, Risk & Compliance team, answering even basic questions about contracts and customer relations had become a significant drain on resource.

By adopting Luminance, Cryptomathic has turned its contract repository into a resource the whole business can use. Sales, Finance and IT teams now query contracts directly, removing Legal as a bottleneck and giving them real-time access to information that was previously locked away. The result is more pro-active value-adding contract management and a business that understands and utilizes its own contractual landscape more clearly, whilst Legal can focus on higher-value work.

Key Results

• Contract insights transformed into self-service assets for the wider business (across Sales, Finance & IT) – removing Legal as a bottleneck

• Greater accuracy and confidence in commercial decision-making

• Unlimited user model enables business-wide access to relevant contracts

• Faster, more accurate renewal processes, PO-handling and improved reporting

The Challenge: A Complex Contract Landscape, Locked Away

Cryptomathic serves large financial institutions, meaning contracts are often negotiated on the counterparty's terms and grow increasingly complex over time, spread across master agreements, technical annexes, commercial schedules and SLAs, each updated independently as the relationship evolves.

With a lean Legal, Risk & Compliance team overseeing all legal, risk and compliance related issues, and documents previously stored in a basic folder structure, responding to a steady stream of basic contractual questions from across the business – renewal dates, indexation, liability positions – took significant time and effort. Anyone outside Legal who tried to find the answer themselves risked getting lost in a drive full of documents.

It was clear that solving this wasn't just about faster search for Legal. Contracts held information that Sales, Finance and IT all needed regularly, and Cryptomathic wanted a way to make that information accessible without compromising control over the underlying documents.

Why Luminance: Easy to Adopt, Built to Scale Across the Business

When evaluating vendors, what stood out about Luminance was the speed to value – the team could upload its contracts and start asking questions almost immediately. Beyond that, Luminance’s commercial model is based on document volume rather than seat count, meaning Cryptomathic could open the Luminance Repository to the wider business without a licensing conversation every time a new team wanted access - critical for a strategy built around cross-functional adoption.

"With a lot of vendors, you spend weeks tagging and structuring contracts before the AI can even use them. With Luminance, we just uploaded what we had to the Repository and started getting answers straight away." – Peter Istrup

Ease of use was also a big selling point; Users can simply ask Lumi any question in natural language through a conversational interface, with answers presented in clear, structured format and supported by source-level references for fast and intuitive search.

Turning Legal from a Bottleneck into a Self-Service Resource

For a Legal team of one supporting a fast-growing, contract-intensive business, Luminance has become core infrastructure – not just a tool for Legal – and a shared resource the whole organization now relies on to get more value out of every contract it signs.

Today, Cryptomathic's Sales, Finance, Sales Operations and IT teams all use Luminance directly, querying the repository through Lumi’s conversational interface for the specific information relevant to their function – without needing to go through Legal unless something particularly complex comes up that fall outside of the set guardrails. As a result, less low-stake work goes through to Legal, and teams based in different time zones can achieve the outcomes they need more quickly.

Each function draws on the repository differently:

• IT checks response times and obligations for updates/releases

• Finance tracks invoicing terms and license types

• Sales Operations monitors renewal dates and PO terms

• Legal focuses on liability and indemnification

“Before Luminance, Legal was the single point of contact for anything contract-related. Now, business teams can go and find the answers themselves – the questions don’t have to come via Legal and that’s completely changed how me and my team spend our time.”

Luminance also functions as a sparring partner for Legal’s own analysis, helping to interrogate terms and break down implications before taking action or sharing advice with the business.

"I use Lumi like a very sharp sparring partner - I can ask it to break down our whole portfolio, challenge its answer, or dig into where a number came from. It makes me more confident in the advice I'm giving."

Sharper Commercial Decisions, Backed by Real Evidence

Beyond day-to-day accessibility, Luminance has improved the accuracy of how Cryptomathic analyzes and understands its own contracts.

For example, Cryptomathic's contracts contain varying commercial terms across its customer base. Now, the Chief Revenue Officer can pull a report containing granular visibility into those terms, helping surface growth opportunities within existing accounts that may previously gone unnoticed.

The same clarity has extended to liability positions and SLA response times. Cryptomathic now has a firmer view of where its shortest contractual response times sit, giving the team a clearer starting position when negotiating new agreements and stronger footing to push back where needed.

“Luminance improves the quality of commercial decisions by providing the full picture of our contract portfolio – from pricing and liability to obligations and response time. Our commercial teams are now negotiating from a position of evidence, not guesswork.”